Returns & Exchanges
At Matteau, we strive for complete satisfaction with your purchase. If you are not perfectly satisfied, we offer returns or exchanges on full-priced items within 14 days of delivery, provided they are in original condition with all tags and hygiene seals intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all designer tags and garment bags are included to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Deliver your package to the nearest authorized courier location and retain your tracking receipt; your refund will be processed once our quality control team inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing