Frequently Asked Questions
Everything you need to know about your Matteau order and our sustainable fashion practices.
What is your shipping policy?
We offer complimentary standard shipping on all orders over $300. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on the destination.
How do I initiate a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags and hygiene seals attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide. Our collections generally follow a 1-5 scale. If you are between sizes, we recommend sizing up for our tailored pieces or contacting our styling team for personalized advice.
Where are Matteau garments produced?
We are committed to transparency and local manufacturing. The majority of our collection is proudly designed and made in Australia to ensure the highest quality craftsmanship and ethical labor standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Afterpay.
How should I care for my swimwear?
To ensure the longevity of your swimwear, we recommend rinsing in cold water immediately after use to remove chlorine or salt. Hand wash with a mild detergent and dry in the shade; avoid abrasive surfaces and tumble drying.